Terms & Conditions

Welcome to Heverto.

These Terms & Conditions govern your access to and use of the Heverto mobile application, website, and related services. By using Heverto, you agree to comply with these terms.

If you do not agree with any part of these Terms, please discontinue use of the platform.

1. About Heverto

Heverto is a platform that connects users with stores, restaurants, sellers, and delivery partners for ordering and delivery services.

Heverto acts as a technology platform facilitating these services and may partner with third-party vendors and delivery providers.

2. User Eligibility

By using Heverto, you confirm that:

You are at least 13 years old
You can legally enter into a binding agreement
The information provided by you is accurate and up to date

Heverto reserves the right to suspend or terminate accounts containing false or misleading information.

3. Account Registration

To access certain features, users may be required to create an account.

You are responsible for:

Maintaining account confidentiality
Securing OTP verification access
All activities performed through your account

You agree to notify Heverto immediately in case of unauthorized account access.

4. Orders & Services

Orders are subject to availability and confirmation
Prices and product availability may change without prior notice
Stores or sellers may refuse or cancel orders under certain conditions

Heverto does not guarantee uninterrupted availability of all products or services.

5. Payments

Users agree to provide valid payment information when making purchases.

Payments may be processed through third-party payment gateways.

Heverto is not responsible for:

Bank-related failures
Payment gateway outages
Unauthorized transactions caused by user negligence

6. Delivery Services

Estimated delivery times are approximate and may vary due to:

Traffic
Weather
Store preparation delays
Operational issues

Heverto strives to provide timely deliveries but does not guarantee exact delivery times.

7. Cancellations & Refunds

Cancellation and refund eligibility may vary depending on:

Order status
Store policies
Delivery progress
Operational circumstances

Approved refunds, where applicable, may take several business days to process depending on payment providers or banks.

8. User Conduct

Users agree not to:

Use the platform for illegal activities
Abuse promotions or discounts
Interfere with app functionality
Harass delivery partners, sellers, or support staff
Create fake accounts
Attempt unauthorized access to systems or data

Violation of these terms may result in account suspension or permanent restriction.

9. Intellectual Property

All content, branding, logos, designs, text, graphics, and software associated with Heverto are protected by applicable intellectual property laws.

Users may not reproduce, distribute, or misuse platform content without prior written permission.

10. Third-Party Services

Heverto may integrate with third-party services including:

Payment gateways
Firebase services
Google Maps
Analytics providers

Use of third-party services may also be subject to their respective terms and privacy policies.

11. Limitation of Liability

Indirect or consequential damages
Delays caused by circumstances beyond reasonable control
Third-party service interruptions
User-generated errors or misuse

Services are provided on an "as available" and "as is" basis.

12. Account Suspension & Termination

Heverto reserves the right to suspend accounts, restrict platform access, remove content, or terminate services if users violate these Terms.

13. Changes to These Terms

Heverto may update or modify these Terms & Conditions at any time.

Continued use of the platform after updates constitutes acceptance of the revised terms.

14. Governing Law

These Terms & Conditions shall be governed in accordance with applicable laws and regulations of India.

15. Contact Us

For questions or concerns regarding these Terms & Conditions:

Email: contact@heverto.com

Thank you for choosing Heverto.

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