Shipping & Delivery Policy

Welcome to Heverto.

This Shipping & Delivery Policy explains how deliveries, shipping timelines, order handling, and related services are managed on the Heverto platform.

Our goal is to provide fast, reliable, and transparent delivery services while ensuring a smooth experience for both customers and delivery partners.

1. Delivery Service Availability

Heverto currently provides delivery services in selected serviceable areas only.

Delivery availability may vary depending on:

User location
Store availability
Delivery partner availability
Weather or operational conditions

If your location is outside our service area, certain services may not be available.

2. Estimated Delivery Time

Estimated delivery times shown within the app are approximate and may vary due to:

Traffic conditions
Weather conditions
Store preparation time
High demand periods
Technical or operational delays

While we aim to deliver orders on time, Heverto does not guarantee exact delivery times.

3. Order Processing

Once an order is placed:

The store or seller confirms the order.
The order is prepared and assigned to a delivery partner.
Real-time tracking may be available within the app.

Orders may occasionally be delayed, modified, or canceled due to operational reasons.

4. Delivery Charges

Delivery fees may vary depending on:

Distance
Order value
Location
Surge demand
Promotional offers

Applicable delivery charges will be displayed before order confirmation.

5. Failed Deliveries

A delivery may be marked unsuccessful if:

The customer is unreachable
Incorrect address details are provided
The delivery location is inaccessible
The order is not accepted upon arrival

In such cases:

Refund eligibility may vary
Additional charges may apply for re-delivery attempts

Customers are requested to provide accurate delivery details and remain reachable during delivery.

6. Contactless Delivery

Where available, Heverto may offer contactless delivery options for customer convenience and safety.

Customers may provide delivery instructions within the app.

7. Delivery Partner Responsibility

Heverto works with independent delivery partners to fulfill deliveries efficiently.

Delivery partners are expected to:

Handle orders responsibly
Maintain professional behavior
Follow applicable safety and delivery guidelines

Customers are encouraged to report any inappropriate behavior or delivery-related concerns.

8. Delays Beyond Control

Certain delays may occur due to circumstances beyond our reasonable control, including:

Severe weather
Natural disasters
Government restrictions
Traffic disruptions
Technical outages

In such situations, delivery timelines may be affected temporarily.

9. Damaged or Incorrect Orders

If you receive:

Damaged items
Missing products
Incorrect orders

Please contact Heverto support as soon as possible through the app or official support channels.

Our team will review the issue and provide appropriate assistance where applicable.

10. Changes to This Policy

Heverto reserves the right to update or modify this Shipping & Delivery Policy at any time.

Updated versions will be published within the app or website with a revised effective date.

11. Contact Us

For delivery-related support or questions regarding this policy, contact us at:

Email: contact@heverto.com

Thank you for choosing Heverto.

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