Privacy Policy

1. Introduction

Heverto Rider (“App”) is operated by Nidhu Kushwaha (“Heverto,” “we,” “our,” or “us”). This Privacy Policy explains how information may be collected, used, stored and disclosed when authorized delivery partners use the App.

Where consent is legally required, we will request it separately.

2. Information we may collect

Account and profile information

• Name and registered phone number.
• Email address, if provided.
• Rider account identifier, authentication information, profile details and account status.

Location information

During an active delivery, the App may collect the rider’s device location while the App is in use and in the background to support delivery assignment, navigation, delivery progress and operational coordination. Background location is used only for these disclosed delivery purposes and subject to device permissions and applicable requirements.

Delivery and order information

• Assigned order and delivery identifiers.
• Pickup and drop-off locations.
• Delivery status, timestamps and related delivery records.
• Relevant customer contact or address details needed to complete a delivery.

Device and technical information

Depending on the app implementation, this may include device identifiers, app version, operating system information, diagnostic logs, crash reports and security-related information.

Support communications

If you contact support, we may retain the information you provide and records needed to handle your request.

3. How we use information

Where applicable, information may be used to:

• Create, authenticate and manage authorized rider accounts.
• Assign and manage delivery orders.
• Facilitate pickup, navigation and delivery to customers.
• Update delivery statuses and coordinate operations.
• Send important order and account notifications.
• Detect fraud, unauthorized access and misuse.
• Troubleshoot technical issues and improve reliability.
• Meet applicable legal obligations.

Actual collection depends on the App's implemented features and permissions.

4. Location permissions and tracking

Location access may be required for delivery operations. When enabled, location information may support delivery navigation, relevant location display, delivery progress and operational coordination.

The App may access location in the background during delivery, if the rider has granted the required permission. Before requesting background location, the App should provide a prominent in-app disclosure explaining why it is needed and how it is used. Location collection must be limited to the disclosed delivery purposes and applicable permission settings.

Riders can review or change location permissions in Android settings. Some features may not work without required permissions.

5. Sharing information

We may share relevant information, as necessary, with:

• Authorized Heverto personnel: to manage rider accounts, assigned orders and delivery operations.
• Customers: limited information needed to coordinate a delivery, such as relevant delivery status or contact details.
• Technology and service providers: hosting, authentication, maps, notifications, analytics and diagnostics services actually used by the App.
• Authorities or legal recipients: where disclosure is required by law or necessary to protect rights and safety.

The App does not display advertisements, according to the operator’s current declaration. We do not sell personal information to third parties. These statements must be revised if the App’s actual integrations or business practices differ.

6. Data retention

We retain personal information only as long as reasonably necessary for delivery operations, dispute resolution, security and legal obligations. When information is no longer required, we will delete or de-identify it where appropriate, subject to lawful retention requirements.

7. Data security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, alteration or disclosure. No electronic storage or transmission method is completely secure. Riders should keep login credentials confidential and report suspected unauthorized access.

8. Account and data deletion

Riders may request deletion of their account and associated personal information by contacting the support address below or using the account-deletion process provided in the App, where available.

We will verify requests and process them in accordance with applicable law. Certain information may need to be retained for legal, security, fraud-prevention or dispute-resolution reasons. Uninstalling the App does not itself submit an account deletion request.

If the App supports account creation, the operator should provide the in-app deletion pathway and an accessible web-based deletion request resource where required by Google Play.

9. Children's privacy

Heverto Rider is intended for authorized delivery partners and is not designed for children. We do not knowingly seek to collect children's personal information through the App. If you believe a child has provided information inappropriately, please contact us.

10. Your choices and rights

You can manage device permissions through Android settings and contact us to request access to, correction of or deletion of your information, subject to applicable law. Some information may be needed to provide delivery services or meet legal obligations.

11. Changes to this policy

We may update this policy to reflect changes in the App, our practices or legal requirements. We will publish the updated version and revise the “Last updated” date. Where required, we will provide additional notice or obtain consent.

12. Contact us